Shipping and Production
*Once an order has been completed, a 5-10 business day processing/production time is required before shipping can occur.
Expected Delivery Timeframes
Orders for Canadian customers normally take 2-8 business days to arrive. Shipping to Eastern Provinces takes about 3-4 business days and shipping to Western provinces can take 4-7 business days. Shipping to Ontario is usually 1-2 days. Remote locations can take up to 15-20 days.
Orders to US customers generally take 2-6 business days once shipped. US ship-outs occur on 3 times a week Tuesdays, Thursdays, and Saturday.
*These orders may encounter additional import or duty fees when crossing the border which are the responsibility of the customer.
Once your order has been shipped, it is in the care of the courier or postal service. If your shipment is experiencing difficulties, please try to contact the postal service first. If you need further assistance, contact our customer service and we will try to resolve the issue. We are not liable for any errors made by shipping and courier services. We work with our customers on a case by case basis for shipping related problems.
*Once you have received your parcel, please open it with care. We cannot be responsible for any items damaged during the opening of your parcel. Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.